Why Gen Z Prefers Texting Over Phone Calls: Insights and Implications

Responding to phone calls has become increasingly challenging for Gen Z, individuals born between the mid-1990s and early 2010s (approximately 1997 to 2012).

Mary Ellen McDonald, an honorary professor of psychology and linguistics at the University of Wisconsin-Madison, noted that many in this generation find it difficult to schedule appointments, ask questions, or even address billing issues, leading some to avoid phone calls altogether.

McDonald attributes this trend to a strong preference for texting and digital communication over traditional phone calls or face-to-face interactions.

However, she cautions that this avoidance may have significant drawbacks, emphasizing the importance of social skills and direct communication in both personal and professional contexts.

* Social and Professional Implications

• Employers are increasingly concerned that younger employees may struggle with effective communication with colleagues and clients.

• There is a growing trend of social isolation among young people, leading to a reduction in their social circles.

McDonald further explains that the issue extends beyond mere social awkwardness; direct conversation is a vital cognitive exercise. While young people may consume content through podcasts or videos, these activities do not provide the same cognitive engagement as real conversations, which require more mental effort and can enhance focus and learning.

* The Cognitive Benefits of Conversation

• Discussing goals can improve mental focus and commitment.

• Athletes often engage in self-talk to boost perseverance and mood.

• Engaging in discussions on specific topics can accelerate and stabilize learning.

• Regular social interaction is associated with a lower risk of dementia and improved mental health, although the long-term effects of reduced direct interaction are still being studied.

* Factors Contributing to Avoidance

1 _ COVID-19 Pandemic: Limited opportunities for social interaction during critical developmental years and the rise of remote work.

2 _ Overparenting: An increase in protective parenting styles has led to fewer childhood challenges, resulting in diminished coping and communication skills.

* Suggested Solutions

• Encouraging participation in public speaking, acting, and improvisation classes to develop verbal communication skills.

• Enhancing job interview training and professional communication programs at universities and career centers.

According to McDonald, Generation Gen Z faces a significant challenge in mastering direct communication, which could have lasting effects on their social and mental well-being.